Common questions

How do I schedule an appointment?

You are welcome to schedule an appointment at your convenience. We offer free 15-minute informational sessions to answer any questions you may have and discuss your goals before the first appointment.

How often should I come to therapy?

The best treatment outcomes often come from weekly therapy sessions. Consistency plays an important role in progress.

Research and clinical experience both suggest that frequent sessions in the early stages of therapy can support better results. When therapy happens regularly, skills and insights build more quickly.

The same number of sessions spread out over many months may not lead to the same level of progress. More consistent support often helps people move forward at a steadier pace and see change sooner.

What if I don't like my therapist?

Rapport with your therapist is one of the most important factors to success. If you feel like your therapist is not a good fit, please let us know and we can transfer you.. no questions asked!

What is the "No Surprises Act?"

Under the “No Surprises Act” effective 1/1/2022, you have the right to receive a “Good Faith Estimate,” explaining how much your medical care will cost. Health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

What insurance do you take?

We are in network with Blue Cross Blue Shield, Blue Care Network, Priority Health, and Aetna. We provide “super bills” so you can submit out-of-network claims to your insurance. We encourage you to check with your insurance company to determine if you are in-network with us!

We do not take any Medicaid or Medicare plans at this time.

What if my insurance is out of network?

If your therapist is “out of network” with your insurance, you can request a superbill each month to submit to your insurance company for reimbursement of out-of-network claims.

Check out reimbursify.com for a convenient way to submit for reimbursement for “out-of-network” claims.

How does payment with insurance work?

If you are in network with Blue Cross Blue Shield, Blue Care Network, Priority Health or Aetna, we will bill your insurance for you! We keep a credit, debit, or HSA/FSA card on file and will charge the card once we receive notice from your insurance about what you owe versus what they will cover. You are required to have an active form of payment on file.

What is a deductible?

A deductible is the amount of money you must pay for medical services before your insurance beings contributing. For example, if you have a deductible of $500 and you receive a bill of $700, you must first pay $500 before your insurance will help pay the rest.

What is a copay?

A copay is the amount of money you must pay for a specific service received. For example, if your insurance plan states you require a $25 copay for mental health visits, you are responsible for $25 at each visit.

What is coinsurance?

Coinsurance is the percentage of the bill you must pay for a service. For example, if you have a coinsurance of 20% and the total service charge is $145.87, you are responsible for $29.17.

I am in network... why did I get charged?

Depending on your plan, you may have out-of-pocket costs with your insurance. Please contact your insurance company to inquire about your out-of-pocket costs.

Why do I have to pay a different amount sometimes?

How much you pay depends on whether you have a deductible, co-insurance, or a copay. For co-insurance, you pay a percentage of your service, which can differ depending on the specific service you received. With a copay, you pay a set amount regardless of the service received. Please contact your insurance company to find out whether you have a deductible, co-insurance and/or a copay.

How do I know what my insurance benefits are?

The best way is to call the number on the back of your card and ask the following questions:

  • What is my deductible for mental health visits? If so, what is my deductible and how much is left?
  • Is there a copay for outpatient mental health visits?
  • Do I have coinsurance for outpatient mental health visits?
  • Are there any limits on the number of sessions my plan will cover per year? If yes, how many?
  • Does my plan cover the CPT codes 90791 and 90837?
  • Are virtual video visits covered? 
  • Do I need a referral for services?

Why don't you take my insurance?

In an ideal world, we would love to accept all insurance plans. After a lot of thought and consideration, we have decided not to take certain insurances, despite our desire to be inclusive. Many insurance plans have limits, such as not covering or allowing certain therapists to bill. All insurances reimburse at different rates, and some rates do not adequately compensate therapists for their time and expertise. We provide sliding-scale options and superbills if you are out-of-network.

Open Path Collective is a great resource for low-cost therapy.

How do i file a complaint?

Formal complaints must be submitted in writing. A patient or their representative may submit a complaint by:

  • Mailing a written complaint to our office address (31275 Northwestern Hwy, Suite 203, Farmington Hills, MI 48334)
  • Emailing a written complaint to the Practice Manager (olivia@embodiedwellnesstherapy.com)

 

The complaint should include the person’s name and contact information, a description of the concern, and any relevant dates or events.

Ready to find your balance?